Shipping and Returns

Last Updated: September 15, 2026

ShopDot is the seller for every order placed through a ShopDot storefront. You buy from us. If anything goes wrong — a return, a refund, a damaged box — you start with us. We may bring the company that supplies the product in to sort out the details, and they may email you about it, but we stay the seller, we issue any refund, and you can come back to us at any point.

A storefront may carry a brand's name and its own web address. When you check out you are taken to a ShopDot web address, ShopDot is named as the seller before you pay, and ShopDot appears as the merchant on your card statement.

Shipping

You pay one flat shipping fee at checkout, no matter how many items are in your order. That fee is waived on orders above our free-shipping threshold. The current fee and threshold are shown at checkout before you pay.

Your order may arrive in more than one shipment, on different days, and a box may carry the name of the company that supplies that product rather than ours. You still pay only one shipping fee. Processing times vary by product and are listed on the product page.

You'll get a shipping confirmation with tracking as soon as your order is on its way.

When your order ships. Your order will ship within the time stated on the product page, or within 30 days where the page states no time. Shipment timing is our responsibility.

If your order can't ship on time. We will email you before that date. The email will give you a revised shipping date and the choice to wait or to cancel for a full refund.

• If the revised date is 30 days or less after the original one, you don't have to reply — not replying means you're happy to wait. You can still cancel at any point before your order ships.
• If the revised date is more than 30 days later, or we can't give you a date, we will cancel your order and refund you in full unless you tell us you want to wait.

Cancelling for a delay. If you cancel because of a delay, we refund you in full, including the shipping fee. We issue the refund within seven working days of your cancellation, or within one billing cycle if you paid by credit or charge card.

Orders ship within the United States only.

Returns and refunds

Contact us to start a return. The details are in your order confirmation email.

You have 30 days from delivery to start a return. That window is the same for every brand on ShopDot.

Conditions vary by product — what's returnable, and the condition it needs to be in. We apply the conditions that come with each product. The 30-day window is ours and it's the same for every brand on ShopDot.

Final sale. Some items are final sale, which means you can't return them if you change your mind. Made-to-order and personalized products, perishables, and opened consumables are the usual ones, but any product can be marked final sale. When an item is final sale we tell you on the product page and again at checkout, before you pay. If we haven't told you before you pay, the 30-day window applies.

Final sale never changes what happens when something goes wrong. If a final sale item arrives damaged, defective, or wrong, we make it right — see below.

Return shipping. If the product arrived damaged, defective, or wrong, we cover return shipping and send you a prepaid label. If you're returning it because you changed your mind, you cover return shipping.

Refund processing

Once your return is approved, we issue the refund to your original payment method. We issue it within seven working days of approving the return, or within one billing cycle if you paid by credit or charge card. After we issue it, refunds typically post within 5–10 business days depending on your bank or card issuer — that part is up to them, not us.

Where you cancel an order because we could not ship it on time, or because it had not yet shipped, we issue the refund on the same timetable and no return is needed.

If a product was returned because it arrived damaged, defective, or wrong, we refund the shipping fee too.

Damaged, defective, or wrong items

Contact us as soon as you can, and in any event promptly after you notice the problem, and we'll make it right — replacement, refund, or exchange, whichever you prefer. This is separate from the 30-day return window above, and nothing here limits any right you have under the law of your state. Photos help us resolve it faster, but they're not required to start.

You don't need to contact anyone else, and you don't need to return a damaged item before we act.

Order cancellations

Contact us as soon as possible and we'll try to stop it. If it hasn't shipped, we can usually cancel. Once it's with the carrier it becomes a return instead — reach out and we'll sort it out with you.

When the company that supplies your product contacts you

Sometimes the fastest way to sort something out is for the company that supplies the product to answer you directly. Where that happens we ask them to, and they email you about that one request and nothing else.

We are still the seller. We issue any refund, we decide your request where you and they do not agree, and you can come back to us at any time — reply to us at the address in your order confirmation.

They may not use your details for anything other than your order. They cannot market to you, add you to a list, offer you a discount, send you somewhere else to buy, or ask you for a review. They also cannot give you a shipping or delivery date. The timeframe on the product page and any revised date both come from us.

Changes to this policy

We may update this policy. When we do, we publish the updated version here, update the Last Updated date at the top, and keep prior versions available at the dated archive addresses linked from this page.

The version of this policy in effect when you place an order governs that order. A change never applies to an order already placed.

If a change reduces a right you have under this policy, it takes effect thirty (30) days after we post it. Any other change takes effect when we publish it. Where a change is required by law or by a regulator, it takes effect on the date required.

Questions

ShopDot is the merchant of record for purchases made through ShopDot storefronts. Your purchase is subject to the ShopDot Consumer Terms of Use for Retail Purchases and this policy.