ShopDot Shipping & Returns Policy
Last Updated: June 3, 2026
ShopDot is the commerce infrastructure behind your favorite brands. Each brand ships and handles its own returns directly, so you're working with them — not a middleman.
Order Confirmation
Once your order is placed, you'll receive a confirmation email that includes:
- Your order details
- Contact information for the brand fulfilling your order
When your order ships, you'll receive a shipping update with tracking and the brand's contact details.
Shipping
Each brand ships your order directly. Processing times, carriers, and shipping costs are set by the brand and listed on the product page.
- Where we ship: United States only. Orders cannot be shipped to addresses outside the U.S.
- Processing time: Varies by brand. See the product listing for specifics.
- Tracking: Included in your shipping update email.
- Delivery estimates: Carriers provide estimated delivery dates. Actual delivery may vary.
If your tracking hasn't updated in several days, contact the brand directly using the info in your order confirmation or shipping update email.
Returns & Refunds
Each brand sets its own return policy. That policy is shown on every product listing.
- Placing an order means you acknowledge the brand's return policy as listed.
- To start a return, contact the brand directly using the info in your order confirmation or shipping update email.
- If the brand doesn't respond within 7 business days, email info@shopdotapp.com and we'll help you reach them.
Refund Processing
Once the brand approves your return, your refund is issued to the original payment method. Refunds typically post within 5–10 business days, depending on your bank or card issuer.
Damaged, Defective, or Wrong Items
Contact the brand first using the info in your order confirmation or shipping update email. They'll work with you on a replacement, refund, or exchange per their policy.
If you don't hear back within 7 business days, email info@shopdotapp.com and we'll escalate on your behalf.
Order Cancellations
Cancellation eligibility depends on the brand's policy and whether your order has already shipped. Contact the brand directly as soon as possible using the info in your order confirmation.
Contact
| Question type | Where to go |
|---|---|
| Product, shipping, returns, refunds, cancellations | The brand — contact info is in your order confirmation and shipping update emails |
| Platform, payment, or escalation when a brand isn't responding | info@shopdotapp.com |