Shipping and Returns

Last Updated: August 21, 2026

ShopDot is the seller for every order placed through a ShopDot storefront. You buy from us, and the brand ships your order directly to you. If anything goes wrong — a return, a refund, a damaged box — you deal with us, not the brand.

A storefront may carry a brand’s name and its own web address. When you check out you are taken to a ShopDot web address, ShopDot is named as the seller before you pay, and ShopDot appears as the merchant on your card statement.

Shipping

Your order ships directly from the brand that makes the product. We cover the brand's shipping cost, and you pay one flat shipping fee at checkout no matter how many items are in your order.

That fee is waived on orders above our free-shipping threshold. The current fee and threshold are shown at checkout before you pay.

If your order includes products from more than one brand, it may arrive in separate shipments on different days. You still pay only one shipping fee.

Processing times vary by brand and are listed on the product page. You'll get a shipping confirmation with tracking as soon as your order is on its way.

When your order ships. We ship within the time stated on the product page, and in any case within 30 days of your order, unless we tell you otherwise before you buy.

If we can't ship on time. We will email you before that date. The email will give you a revised shipping date and the choice to wait or to cancel for a full refund.

• If the revised date is 30 days or less after the original one, you don't have to reply — not replying means you're happy to wait. You can still cancel at any point before your order ships.
• If the revised date is more than 30 days later, or we can't give you a date, we will cancel your order and refund you in full unless you tell us you want to wait.

Cancelling for a delay. If you cancel because of a delay, we refund you in full, including the shipping fee. We issue the refund within seven working days of your cancellation, or within one billing cycle if you paid by card.

We currently ship within the United States only.

Returns and refunds

Contact us to start a return. The details are in your order confirmation email.

You have 30 days from delivery to start a return. Some brands allow longer, and where they do, the longer window applies and is shown on the product listing page. No brand's window is shorter than 30 days, and no window runs past 30 days unless the product page says so.

Conditions vary by product, because each brand sets its own return conditions and those are shown on the product listing page. We apply those terms and handle the return for you — you don't need to contact the brand.

Some products can't be returned. Perishables, opened consumables, and custom or personalized items are the usual exceptions, and any restriction is stated on the product page before you buy.

Return shipping. If the product arrived damaged, defective, or wrong, we cover return shipping and send you a prepaid label. If you're returning it because you changed your mind, you cover return shipping. Either way there is no restocking fee.

Refund processing

Once your return is approved, we issue the refund to your original payment method. We issue it within seven working days of approving the return, or within one billing cycle if you paid by card. After we issue it, refunds typically post within 5–10 business days depending on your bank or card issuer — that part is up to them, not us.

Where you cancel an order because we could not ship it on time, or because it had not yet shipped, we issue the refund on the same timetable and no return is needed.

If a product was returned because it arrived damaged, defective, or wrong, we refund the shipping fee too.

Damaged, defective, or wrong items

Contact us as soon as you can, and in any event promptly after you notice the problem, and we'll make it right — replacement, refund, or exchange, whichever you prefer. This is separate from the 30-day return window above, and nothing here limits any right you have under the law of your state. Photos help us resolve it faster, but they're not required to start.

You don't need to contact the brand, and you don't need to return a damaged item before we act.

Order cancellations

Contact us as soon as possible. We can cancel any order that hasn't shipped yet. Once it's with the carrier, it becomes a return instead — reach out and we'll walk you through it.

Questions

ShopDot is the merchant of record for purchases made through ShopDot storefronts. Your purchase is subject to the ShopDot Consumer Terms of Use and this policy.